tv999 Terms and Conditions

tv999 ("we", "our", "platform") is an organisation that provides online betting and casino services. In these terms, "user", "member", or "you" refers to any person, registered or unregistered, who uses the site.

These terms apply in both English and Bengali. In case of any conflict, the Bengali meaning will take precedence. We reserve the right to amend these terms at any time. Amended terms will take effect from the date they are published on the site.

• These terms form a legal agreement between the user and tv999.
• All content, logos, designs, and software on the site are the intellectual property of tv999.
• Unauthorised use of any part of the platform is strictly prohibited.
• Alongside these terms, our Privacy Policy and Responsible Gaming Guidelines apply jointly.

To open an account on tv999, you must meet the following eligibility requirements:

• You must be at least 21 years of age. This site is for those aged 21 or older only.
• You are registering under your own identity and all information provided is true, accurate, and up to date.
• Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• Creating or operating an account under another person's identity is not permitted.
• You are solely responsible for maintaining the confidentiality of your username and password.

If any information provided at registration is found to be false or incomplete, tv999 reserves the right to immediately suspend or close the account and forfeit the associated balance.

tv999 is committed to responsible gaming. To this end, we reserve the right to verify a user's identity at any time. The following documents may be requested for verification:

• National ID card (NID), passport, or birth registration certificate.
• Utility bill or bank statement as proof of address.
• Proof of ownership of the payment method (bKash/Nagad number verification).

In the event of delay or refusal to provide documents, the account may be temporarily restricted. Withdrawal processing may be suspended until verification is complete.

The following terms apply to deposits and withdrawals on tv999:

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits must be sent only from an account registered in your own name.
• Deposits via third parties are not accepted and may result in account termination.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 5 to 30 minutes.
• Withdrawals are available to verified accounts only.
• Withdrawal requests are processed through the same payment method used for the deposit.
• Withdrawals may be delayed if additional verification is required for any reason.

tv999 reserves the right to temporarily suspend any transaction due to technical issues or security concerns. In such cases, our support team will notify you as soon as possible.

The following general terms apply to all bonuses and promotional offers provided on tv999:

5.1 Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000.
• To withdraw the bonus, a betting turnover of 10x the total of the deposit plus the bonus must be completed.
• The welcome bonus can be received only once per user account.

5.2 General Bonus Terms

• Bonuses may only be used for betting and gaming within the tv999 platform.
• Multiple bonus offers cannot be claimed at the same time unless the offer's terms explicitly allow it.
• If any bonus is found to have been obtained through fraud, it will be cancelled.
• tv999 reserves the right to modify or cancel any bonus offer.
• If a withdrawal is made before completing the wagering requirement, the bonus portion will be deducted.

5.3 VIP Cashback

• Bronze: up to 0.2% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.7% cashback per week.
• Platinum: up to 1.0% cashback per week.
• Diamond: up to 1.2% cashback per week.

The following rules must be followed when betting and gaming on tv999:

• All bets are final once confirmed and cannot be cancelled or changed, unless the bet was accepted due to a system error.
• Live betting rules apply once an event has started, and odds may change.
• If an event is cancelled or postponed, the related bet will be cancelled and the amount will be refunded.
• tv999 is not responsible for gaming outcomes caused by technical errors or connection interruptions.
• Any attempt to exploit system vulnerabilities (such as Bonus Abuse or Arbitrage Betting) to generate funds will result in account closure.
• Game results are determined by an impartial Random Number Generator (RNG) and fair play is ensured.

For sports betting, specific rules for cricket (including BPL, T20 World Cup, and IPL), football (FIFA), and other sports can be found in the relevant sections of the site.

tv999 gives the highest priority to users' personal information and financial security. Our platform uses SSL encryption to keep all your transactions and data secure.

• Keep your login details completely confidential — tv999 will never ask for your password by phone or email.
• Do not log in to any unfamiliar or suspicious site in the name of tv999.
• If you notice any unusual activity on your account, notify our support team immediately.
• Transferring or selling your account to a third party is strictly prohibited.

To learn more about how your personal information is collected, stored, and used, please read our Privacy Policy.

tv999 reserves the right to close or suspend an account without prior notice in any of the following circumstances:

• Registering with false or incorrect information.
• A single individual operating multiple accounts.
• Exploiting system errors or misusing bonuses.
• Involvement in fraud, money laundering, or any other illegal activity.
• Harassing other members or disrupting the operation of the site.
• If the user is found to be underage.

Users may also request account closure at any time through our support team. All valid withdrawable balances will be returned before the account is closed; however, funds associated with disputed or prohibited activity may be forfeited.

tv999 will not bear any liability for the following:

• Loss caused by internet connection interruptions or technical errors.
• Issues arising from faults in third-party software or game providers.
• Loss resulting from unauthorised third-party access to an account, where this occurs due to the user's own negligence.
• Situations arising during temporary platform unavailability or maintenance downtime.
• Financial loss resulting from a user's own gambling decisions.

tv999 always strives to provide a safe and reliable environment. However, gaming is inherently risky and users are considered to have knowingly accepted this risk.

tv999 reserves the right to revise, change, or update these terms at any time. Regarding any changes:

• Amended terms will take effect from the date they are published on the site.
• For significant changes, registered members will be notified by email or through a notice on the platform.
• Continued use of the site after any change means you have accepted the updated terms.
• If you do not agree to the new terms, please contact our support team to request account closure.

If you have any questions, comments, or complaints regarding these terms, please contact our support team:

• Live Chat: 24/7 support available in Bengali — directly through the site.
• Email: [email protected]

Once a complaint is received, we will work to resolve it as quickly as possible. All complaints will be handled with confidentiality. tv999's decision will be considered final and binding.

To learn more about responsible gaming or for support, visit our Responsible Gaming page.