tv999 Privacy Policy
Your personal information is completely secure with us. This policy clearly explains how tv999 collects, uses, and stores your data.
tv999 is a trusted online betting and casino platform in Bangladesh. By accessing our website tv999.lat or using our services, you are considered to have agreed to the terms of this privacy policy. This policy describes what types of information we collect, how it is used, and the steps we take to protect your information.
The meanings of some key terms used in this policy are given below:
What does "Personal Information" mean?
Any information that can directly or indirectly identify you — such as your name, phone number, email address, national ID number, financial transaction details, and so on.
What does "Data Processing" mean?
Any activity involving the collection, storage, modification, disclosure, or deletion of your information. tv999 processes data only for lawful purposes.
What does "Cookie" mean?
Small text files stored on your device that our website uses to improve your browsing experience.
What does "Third Party" mean?
Any person, company, or organization other than tv999 — such as payment providers (bKash, Nagad), game software suppliers, and technology partners.
tv999 collects information from you through two different sources: (a) what you voluntarily provide, and (b) what is automatically collected while you use the platform.
a) Information You Provide Directly
- Your name, date of birth, mobile number, and email address provided at the time of registration.
- A copy of your national ID card or passport submitted for identity verification (KYC).
- Payment information provided during deposits and withdrawals (bKash number, Nagad number, Rocket, Upay, or bank account details).
- Messages or information you provide when contacting customer support.
- Your preferences and limits set when establishing responsible gaming limits.
b) Automatically Collected Information
- Your IP address and device type (mobile, tablet, desktop).
- Browser type and version, operating system.
- The source of your visit to the website, pages visited, and session duration.
- Game activity and betting history — information on wins, losses, and bonus usage.
- Transaction history — deposits, withdrawals, and balance changes.
- User behavioral data collected through cookies and similar technologies.
tv999 uses your personal information only for specific and lawful purposes. We never use your information unnecessarily or sell it to unauthorized third parties.
| Purpose of Use | Detailed Explanation | Legal Basis |
|---|---|---|
| Account Management | Completing registration, login, and identity verification. | Contractual obligation |
| Financial Transactions | Processing deposits and withdrawals; preventing fraud. | Contractual and legal obligation |
| Customer Support | Providing assistance via live chat and email. | Legitimate interest |
| Promotional Communications | Sending notifications about bonus offers, tournaments, and special benefits. | Your consent |
| Security and Compliance | Complying with anti-money laundering (AML) rules and detecting fraud. | Legal obligation |
| Responsible Gaming | Identifying potentially problematic playing patterns and taking preventive measures. | Legitimate interest and social responsibility |
| Service Improvement | Improving platform performance and user experience. | Legitimate interest |
tv999 uses cookies to improve your browsing experience and ensure the functionality of our services. Cookies are small text files stored on your device.
Essential Cookies
These cookies are required for login sessions, security verification, and core platform functions. The site cannot work properly without them. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your language preferences, game settings, and personalized experience. Disabling them may limit some features.
Analytics Cookies
These are used to understand which pages are visited most and how users navigate the site. This information is analyzed in anonymous and aggregated form.
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. However, this may limit some features of the site.
tv999 maintains industry-standard technical and organizational measures to protect your personal information. Our security framework is continuously monitored and updated.
Technical Protection
- SSL/TLS Encryption: All data exchanged between you and our servers is protected by SSL encryption.
- Encrypted Database: Sensitive stored information is kept in encrypted form.
- Firewall and Anti-Fraud System: Unauthorized access and fraudulent activity are automatically detected and prevented.
- Two-Factor Authentication (2FA): An additional verification layer is available for account security.
- Regular Security Audits: Our systems undergo regular security testing.
Organizational Protection
- Only authorized staff have access to your information on a need-to-know basis.
- All staff receive training on data privacy and are bound by confidentiality obligations.
- In the event of a data breach, we will promptly notify affected users in accordance with applicable law.
tv999 retains your personal information only for as long as it is necessary or legally required. The retention policy for different types of information is given below:
Account Information
Retained while your account is active and for as long as necessary after closure to meet legal obligations.
Financial Transaction Information
Financial records are retained for the mandatory period in accordance with anti-money laundering laws and regulatory requirements.
Communication Information
Records of contact with customer support are retained for a limited period for the purposes of issue resolution and quality assurance.
If you withdraw your consent for promotional communications or your account is closed, unnecessary information beyond legal obligations will be deleted.
As a user of tv999, you have the following rights over your personal information. Contact us if you wish to exercise any of these rights.
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies or incompleteness in the information we hold about you.
Right to Erasure
In certain circumstances (beyond legal obligations), you have the right to request that your information be deleted.
Right to Object
You have the right to object to the processing of your information for marketing communications or specific purposes.
Right to Restriction
In certain circumstances, you have the right to request that the processing of your information be temporarily suspended.
Right to Portability
You have the right to request your information in a structured, readable format.
To exercise any of the above rights, please contact us by email: [email protected] — we are committed to responding to your request as quickly as possible.
Strict Prohibition for Those Under 21
tv999 is an adults-only platform and is intended solely for individuals aged 21 or older. We do not knowingly collect personal information from or provide services to anyone under the age of 21.
Age verification is mandatory during registration. If we suspect that a minor has created an account by providing false information, we will immediately suspend that account and take steps to delete all associated data.
If you become aware that a minor has registered on our platform, please notify us at [email protected].
To provide tv999's services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- All third parties involved in data transfers maintain appropriate data protection standards.
- All partners contracted with us are bound by confidentiality agreements.
- SSL/TLS encryption is used for all data transfers.
- We only transfer data to countries or organizations where adequate protection measures are in place.
Policy Update Process
tv999 may modify or update this privacy policy from time to time. If any significant changes are made, we will notify you via email or through a notification on the platform. The date of the update will always be clearly stated at the top of this page.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the revised policy, you have the right to close your account and stop using the platform.
The latest effective version will always be available at tv999.lat/privacy-policy.
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our privacy team. We take all requests seriously and review them with care.
Contact by Email
Email us for any privacy-related requests or questions:
We typically respond within business days.
Live Chat
Use our 24/7 live chat service for immediate assistance. Our dedicated team is always ready to help you in Bengali.
Email contact is recommended for complex privacy-related requests.
Play safely at tv999
Your information is completely secure on our SSL-protected platform. See our other policies to learn more.