tv999 Responsible Gaming — Your safety is our priority
tv999 believes that responsible betting is essential for healthy entertainment. Use our tools and guidelines to ensure a safe and enjoyable experience.
Our Commitment
tv999 is firmly committed to building a safe and trustworthy gaming environment. We believe gambling or betting should be a form of entertainment — not a source of financial stress or mental health problems. That is why we encourage every player to game consciously and responsibly.
Responsible gaming means setting your own limits, taking regular breaks, and asking for help when needed. At tv999 we are by your side — not just to provide games, but to ensure a healthy gaming experience. Our 24/7 live chat support team is always ready to assist you in Bengali.
At tv999, responsible gaming is not just a policy — it is part of our culture. Every deposit limit, self-exclusion option, and time-out feature has been built with this goal in mind.
Our Protection Tools
tv999 provides several effective tools to help you stay in control of your gaming. See below how to use them.
Set Deposit Limits
You can set a maximum limit on your daily, weekly, or monthly deposits. Once this limit is active, you will not be able to deposit more than the specified amount. This is the easiest way to stay within your budget.
Self-Exclusion
If you feel you need some time away from gaming, choose the self-exclusion option. You can close your account for 6 months, 1 year, or permanently. During this period you will not be able to access any games.
Time-Out Feature
Set a time-out from 24 hours up to 30 days for a temporary break. During this period your account will be temporarily inactive. Once it ends, you can resume gaming normally.
Review Betting History
Check your gaming history regularly. Analyse how much time and money you have spent. This information will help you make informed decisions.
Reality Check Reminder
Enable pop-up notifications at set intervals to remind you how long you have been playing and how much you have spent. This keeps you connected to reality.
Loss Limit Setting
Set up an automatic stop when you have lost a specified amount. This loss-limit feature protects you from large losses and lets you enjoy gaming within your budget.
Warning Signs of Problematic Gaming
Certain signs indicate that gaming is having a negative impact on your daily life. Check the following against yourself:
- You are repeatedly spending more than your set budget and cannot control it.
- You feel the urge to bet more in order to win back money you have lost.
- Gaming is damaging your relationships with family, friends, or at work.
- When you cannot play, you feel restless, anxious, or irritable.
- You are taking on debt or breaking into savings to fund gaming.
- You are hiding or lying about how long you play or how much you spend.
- You are neglecting sleep, food, or daily responsibilities to play.
⚠️ What Should You Do If You Notice These Signs?
If any of the above signs appear in you, do not delay — contact our 24/7 live chat support or activate self-exclusion. Asking for help is not a sign of weakness; it is a brave and responsible step.
For Ages 21 and Above Only
Registration and gaming at tv999 is permitted only for individuals aged 21 or above. Opening an account for minors is strictly prohibited. We follow an age verification process to ensure no minor can use this platform.
5 Core Principles of Responsible Gaming
Set a Budget
Allocate a fixed amount of money before each gaming session. Do not go beyond this budget. Gaming is for entertainment, so it should not come from essential expenses or savings.
Respect Your Time Limit
Decide how long you will play before you start. Take regular breaks. Use the time-out or reminder feature to keep track of your time.
Do Not Chase Losses
Avoid the temptation to place more bets to recover money you have lost. This is one of the main signs of problematic gaming.
Do Not Play Under Emotional Influence
Avoid gaming when you are under stress, feeling down, or under the influence of alcohol. Enjoy gaming only when you are in the right state of mind.
Seek Help When Needed
If you have trouble controlling your gaming, contact our live chat team or reach us by email. Submit a request for self-exclusion or account closure.
Gaming Is Not a Source of Income
Do not think of betting or casino games as a reliable source of income. It is a form of entertainment. Losses are possible — keep that reality in mind when you play.
Need Help? We Are Here
24/7 Live Chat Support
Talk to our Bengali-speaking support team via live chat at any time. We are ready to help with any question or issue related to responsible gaming.
Email Support
To request self-exclusion, account closure, or a deposit limit, email us at: [email protected] — we will respond promptly.
Account Security
Keep your account password private and do not share it with anyone. If a minor in your household gains access to your login details, change your password immediately.
📌 How to Activate Self-Exclusion?
Go to your account settings and find the "Responsible Gaming" section. There you will find options for deposit limits, time-out, and self-exclusion. Alternatively, submit a request directly via our live chat or email — we will take the necessary action on your account within 24 hours.
📌 How Long Does It Take to Change a Deposit Limit?
Reducing a deposit limit takes effect immediately. However, a request to increase the limit will take effect after 7 days — this protects you from making impulsive decisions.
Start Gaming Safely
Play responsibly and enjoy tv999's entertainment games — cricket betting, slots, live casino, and much more.
More Important Information
Family Protection
If minors in your household have access to your device, restrict access to the tv999 app or website. Use parental controls software and keep your login details secure. Have an open conversation with your family about online gaming.
Financial Protection
The minimum deposit at tv999 is ৳500 and the minimum withdrawal is ৳800. Set a deposit limit to control your monthly gaming budget. Never play with borrowed money or loans — this is the biggest cause of financial problems.
Mental Health
If you feel gaming is having a negative effect on your daily life, relationships, or mental health, seek professional help. Our live chat team can point you in the right direction. Remember — asking for help is what courageous people do.
See It as Entertainment, Not a Test of Effort
Online gaming does not depend on skill or strategy — it is fundamentally based on chance. So treat every gaming session as a way to have fun, not as a guaranteed path to financial gain.